Global pandemic has challenged the way we work and is likely to change the world for good. With public services overloaded, helplines congested and rising information chaos, the demand for reliable knowledge is as high as ever. As governments and the private sector are firefighting the pandemic and its immense socio-economic consequences, they must adapt to operating under the conditions of lockdown, social distancing and reduced mobility.
Hyphen is adapting to this novel situation too—by providing remote expertise in the most seamless way possible, and building tools that help our partners stay ahead of the curve.
Most recently, we have teamed up with Humanise.AI to create an automated conversation platform, that allows businesses and governments to provide a more accurate and reliable user experience. During the current crisis, our solution can be most helpful by providing factual and up-to-date recommendations in a form of a natural conversation embedded in a variety of social media communication channels, and by proactively triaging affected customers to allow deployment of resources where needed.
Looking beyond the crisis, Humanise.AI is a perfect fit for any organisation wishing to rapidly disseminate critical information and gather feedback or assess needs and improve user satisfaction, all while reducing costs and allowing critical stuff to focus on what is key.
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